SERVICE PROMISE
We aim at continuously improving our service by developing the product range and service whole of our company to correspond with the changing needs of our customers. Customer-oriented nature and reliability of our service are the foundation pillars of our operation.
To ensure successful customer-oriented service at the practical level, we have created the service promises below:
Availability: We work for our customers and we aim at doing our best to be available via both e-mail and telephone. If the person you are trying to reach is busy at that given moment, he or she will contact you during the very same day.
Invitations to tender: We always answer to invitations to tender in 48 hours. Because invitations to tender are technically challenging, they often require additional clarifications. Our competent staff will tailor the final offer paying attention to the customer's needs.
Order confirmation: We always confirm an order within 48 hours.
We are interested in hearing your comments and development proposals regarding the quality of our service. You may give feedback to the address below.